What happened on the screen
Declining or changing the suggestion required additional interaction.
22 matching reports. A checkout can change, so the date on each report matters.
Location not reported · Reported
A customer described a screen with only three suggested percentages and a custom-amount button. Entering zero reportedly led to a confirmation screen and then another custom-amount step before the customer could finish without a tip. The business and location were not identified.
Las Vegas, NV · Published
A screenshot recounts a Sahara Las Vegas snack-shop checkout with 10% and 20% choices, no no-tip button, and a custom $0.00 entry rejected as invalid; the customer said one cent was accepted.
Location not reported · Reported
A commenter described an ice-cream shop screen offering 15%, 20%, and 25% with no zero choice. Declining required selecting Custom and entering zero.
Online, Online · Reported
A customer shared an online Chinese-food checkout with no no-tip button. Avoiding a tip required opening the custom amount control and entering zero.
Location not reported · Published
A photographed checkout offered 15%, 20%, and 35%, then displayed an error when the customer entered a $0 custom tip. The business and location were not identified.
Location not reported · Published
A hotel guest reported that a self-service pantry kiosk started its tip choices at 15% and offered neither a custom amount nor a way to bypass the prompt. The guest left the items and did not complete the purchase.
Portland, OR · Reported
A PDX coffee terminal offered 18%, 20%, 25%, or Other, but no no-tip button. The customer reported that Other would not accept $0.00, so they entered one cent to continue.
Location not reported · Reported
A customer described a checkout with 20%, 25%, and 30% defaults while the no-tip choice was hidden behind three button presses.
Denver, CO · Reported
A conference coffee stand displayed 18%, 23%, 28%, or Other. With no no-tip button, customers had to choose Other and enter zero.
Location not reported · Reported
A commenter reported a hair-salon screen with 30%, 35%, and 40% choices. The commenter said the Other button did not work and staff suggested choosing one of the displayed percentages. The salon and location were not identified.
Location not reported · Reported
A mini-golf kiosk showed a tip prompt with no visible no-tip choice. The customer had to ask staff and learned that pressing the unlabeled green confirmation button would skip it.
New Orleans, LA · Reported
A convention attendee described a self-serve hotel café where the tip screen had no direct no-tip choice and required extra steps to finish without one.
Location not reported · Reported
A commenter reported that a nearby Mexican restaurant offered no way to select no tip when buying beans and churros.
Location not reported · Reported
A commenter described a self-order kiosk that added an 18% charge and then offered 20%, 25%, and 30% tips. The customer reported no way to complete a separate order without the forced amount.
Location not reported, NE · Reported
A traveler reported a Scooter’s Coffee screen in Nebraska with only 15%, 20%, and 25%. The screen reportedly offered no cancel, zero, or custom amount choice.
Location not reported · Reported
A commenter reported small businesses that configured checkout with only 15%, 25%, and 35% choices and no custom or no-tip control.
Location not reported · Reported
A commenter described a Chinese restaurant where staff did not turn the payment screen toward the customer and instead asked aloud how much they wanted to tip. Declining required telling the employee directly.
Location not reported · Reported
A customer picking up a prepaid sandwich order reported that the payment screen required a tip before continuing. After the clerk said a tip was required, the customer left the order.
Location not reported · Reported
A concert attendee reported that the payment display was zoomed so the no-tip control could not be selected. They had to ask the vendor how to enter 0%.
Location not reported · Reported
A café payment device reportedly started with a €10 minimum tip and showed no no-tip option. The customer had to tell the server, who opened another menu to remove it.
Location not reported · Reported
A customer purchasing bottled water at a kiosk documented a terminal with no skip choice. The way through was to choose Other and enter $0.00.
Location not reported · Reported
A counter-service customer reported a screen with 20%, 25%, 30%, or Custom and no no-tip button. Avoiding the prompt required opening Custom and entering zero.