What happened on the screen

Preselected Tip

A tip amount appeared selected before the customer chose it.

19 matching reports. A checkout can change, so the date on each report matters.

self servicePhoto at sourcePreselected

Airport Self-Service Store: AUS

Austin, TX · Reported

18%

A customer reported buying a bottle of soda at a self-service store at Austin-Bergstrom International Airport and finding an 18% tip already selected.

self servicePreselected

Self-Service Smash Burger QR Menu

Location not reported · Reported

20% · 25% · 30%

A customer reported scanning a QR code, ordering and getting supplies without table service, then seeing a large preselected 25% tip with 20% and 30% alternatives. The custom choice was described as small and gray.

otherPreselected

Florida Boat Rental: 20% Tip Added

Location not reported, FL · Reported

20%

A returning customer said new owners of a Florida boat-rental business raised the rental and fuel prices, then added a 20% tip to the credit-card slip. The customer said they signed before fully processing the charge. The company and city were not identified.

counterPhoto insidePreselected

Dallas Counter-Service BBQ: 20% Default

Dallas, TX · Reported

20%

A customer posted a checkout photo showing a 20% default at an upscale Dallas barbecue restaurant where customers got their own drinks and utensils. A separate sign asked diners to bus their tables. The restaurant was not named.

self servicePhoto insidePreselected

Airport Grab-and-Go Market: FLL

Fort Lauderdale, FL · Published

20% · 22% · 25%

A customer posted a photo of a self-ordering kiosk showing 20%, 22%, and 25% choices; 20% appears selected. The exact observation date was not stated.

self servicePhoto insidePreselected

Self-Service Pizza and Taphouse: 25% Default

Location not reported · Published

18% · 20% · 25%

A customer described a counter-service pizza and self-pour beer venue where the card screen defaulted to 25% and changing it required help. The accompanying photo also shows tip drop boxes. The venue and location were not identified.

self service30% selected

Counter-Service Restaurant: Oakland Area

Oakland, CA · Reported

30%

A diner in the Oakland area reported a 30% tip already selected at a restaurant where customers ordered at the counter, picked up their own food, and cleared their own tables. The restaurant was not identified.