Reported March 1, 2024 · Public source
10%
0A public BBB complaint said a kiosk applied a 10% tip automatically. The company response confirmed its kiosk tipping program but did not confirm the reported default.
Open the original public source ↗
Fast casual · Location not reported, N/A
Location not identified · Location not reported, N/A
Shake Shack Kiosk: Location Not Reported in Location not reported, N/A was reported to show 10%. The report is dated March 1, 2024.
The latest report
✓ 1 report0 with a photo or videoSource: Public sourcereportedNo evidence attached
How we checked this: We keep the original source, date, location, and prompt details together. “Editor verified” means the report was reviewed against its source; “reported” means it is published with the information available but has not received that higher review label. Read the full method →
Reported March 1, 2024 · Public source
A public BBB complaint said a kiosk applied a 10% tip automatically. The company response confirmed its kiosk tipping program but did not confirm the reported default.
Open the original public source ↗
The tipping decision was presented before service was completed.
A tip was requested where the customer performed most of the service.
A tip amount appeared selected before the customer chose it.
The request appeared in a setting not traditionally associated with tipping.
Other reports tagged with the same pattern.
Denver, CO · 2026-08-29
Tip prompt reported
Open report →Location not reported, N/A · 2026-08-24
Up to 100%
Open report →Location not reported, N/A · 2026-08-24
15%
Open report →Location not reported, N/A · 2026-08-23
20%
Open report →New York, NY · 2026-08-20
20%
Open report →Charleston, SC · 2026-08-19
Tip prompt reported
Open report →More published reports in N/A.