Reported March 1, 2024
10%
0A public BBB complaint said a kiosk applied a 10% tip automatically. The company response confirmed its kiosk tipping program but did not confirm the reported default.
self service✓ reported0
Fast casual · Location not reported, N/A
Shake Shack Kiosk: Location Not Reported
Location not identified
The latest report
Tip choices
10%
Highest button
10%
Could you say no?The source does not say
ReportedMarch 1, 2024
✓ 1 report0 with a photo or videoreported
What people reported
What stood out
Pre-Service Tip
The tipping decision was presented before service was completed.
Self-Service Tip
A tip was requested where the customer performed most of the service.
Preselected Tip
A tip amount appeared selected before the customer chose it.
Unusual Tipping Context
The request appeared in a setting not traditionally associated with tipping.