Kind of place

Fast casual

28 reports found.

self servicePhoto at source

Shake Shack: Salt Lake City Airport

Salt Lake City, UT · Reported

Tip asked for; amounts not given

A customer video showed prices changing after they declined a tip at a Salt Lake City airport kiosk. Shake Shack said this was not its policy and traced it to a one-off configuration at the licensed airport location.

self servicePhoto inside

Popeyes: Self-Service Kiosk Tip Test

Auburn Hills, MI · Reported

10% · 15%

A customer photographed a Popeyes self-service kiosk in a Michigan mall asking for a tip. Popeyes later said the feature was a limited test at roughly 12 food-court locations, not a nationwide rollout.

tablePhoto at source

Large-Party Charge Included in Additional Tip Calculation

Location not reported · Reported

18% · 20% · 25%

A photographed bill showed an 18% large-party charge and an additional tip request. The discussion reports that the new tip calculation used a total that included the charge, and commenters also noted tax in the calculation. The business and location were not identified.

self servicePhoto inside

Korean Fried Chicken Shop: Self-Service Kiosk Tip

Location not reported · Reported

Tip asked for; amounts not given

A customer photographed a tip screen at a new Korean fried-chicken shop where orders were placed at a self-service kiosk and customers cleared their own tables. The business and location were not identified.

tablePhoto at source

Burger Bar: 30% Suggested After Tax

Location not reported · Reported

30%

A customer posted a checkout photo after buying a burger and beer. The payment screen suggested a 30% tip calculated after tax. The business and location were not identified.

table

Restaurant: Fees Included in Suggested Tip Base

Location not reported · Reported

20% · 25%

A commenter described suggested tips calculated from a final total that included tax, a credit-card fee, and a service or staffing fee. The example showed a 20% suggestion of $53 instead of $40 on $200 of food and drink. The restaurant and location were not identified.

counterPhoto at source

Einstein Bros. Drive-Through: Payment Stick

Location not reported · Reported

Tip asked for; amounts not given

A drive-through customer reported being handed a card terminal mounted on a long metal rod and seeing a tip screen. The post showed a visible zero option but did not identify the location.

tablePhoto at source

Casual Wing Restaurant: Tips Up to 30%

Location not reported · Reported

30%

A photographed checkout at a locally owned casual restaurant included a 30% suggested tip. The poster described the business as having the best wings in town but did not name it or give a location.

counterPhoto at source

Starbucks Drive-Through: Reported $5 Added Tip

Location not reported · Reported

Tip or fee reported; buttons not given

A customer told the Daily Dot that a $5.25 Starbucks drive-through purchase posted as $10.25 after the payment screen was not shown. The report is an allegation preserved in published coverage; the store and location were not identified.

tablePhoto at source

Split Check: Suggestions Equaled 40% to 50%

Location not reported · Reported

40% · 44% · 50%

A photographed split check showed tip recommendations that commenters calculated as roughly 40%, 44%, and 50% of the split amount. Commenters said the system appeared to calculate tips from the original unsplit check. The restaurant and location were not identified.

counterPhoto inside

Subway: Workers Say the Boss Takes Card Tips

Location not reported · Published

Tip asked for; amounts not given

A photo from a Subway register shows a handwritten worker message alleging that the boss takes card tips and asking customers to hand tips directly to staff. The franchise location was not identified.

self service30% selected

Counter-Service Restaurant: Oakland Area

Oakland, CA · Reported

30%

A diner in the Oakland area reported a 30% tip already selected at a restaurant where customers ordered at the counter, picked up their own food, and cleared their own tables. The restaurant was not identified.

tablePhoto at source

Split Check: Suggested Amount Equaled 35%

Location not reported · Reported

35%

A photographed receipt prompted discussion because the suggested amount equaled about 35% of the displayed split check. Commenters said the suggestion may have been based on the original unsplit bill. The restaurant and location were not identified.