What happened on the screen
The suggested calculation appeared to include an existing service charge.
20 matching reports. A checkout can change, so the date on each report matters.
Location not reported · Reported
A photographed hotel order showed a $22 service charge and a $5 delivery fee. The suggested 20% tip was calculated from a total that also included those charges and tax.
Location not reported · Reported
A photographed bill showed an 18% large-party charge and an additional tip request. The discussion reports that the new tip calculation used a total that included the charge, and commenters also noted tax in the calculation. The business and location were not identified.
Location not reported · Reported
A photographed receipt stated the dollar base used for suggested tips. The poster said that base included both tax and a credit-card fee.
Location not reported · Reported
A commenter described suggested tips calculated from a final total that included tax, a credit-card fee, and a service or staffing fee. The example showed a 20% suggestion of $53 instead of $40 on $200 of food and drink. The restaurant and location were not identified.
Location not reported · Reported
A photographed restaurant receipt showed suggested tips calculated after tax and after a 4% credit-card charge, including for customers who might pay cash.
Location not reported · Reported
A photographed group bill included an 18% service charge, then displayed additional suggested tips calculated from the subtotal plus that existing charge.
Location not reported · Reported
A diner reported finding an undisclosed service charge on the check and tip suggestions calculated after tax and the charge. The restaurant removed the charge when asked; the business and location were not identified.
Location not reported · Reported
A diner reported that the restaurant suggestions were calculated after sales tax and an added credit-card fee. The business and location were not identified.
Orlando, FL · Reported
A commenter reported an Orlando restaurant that added an 18% automatic gratuity, then printed suggested 18%, 20%, and 25% tips calculated on a total that included the automatic gratuity. The restaurant was not identified.
Location not reported · Reported
A photographed restaurant receipt showed suggested tip amounts that the poster said were calculated after tax and an existing required charge. The business and location were not identified.
San Francisco, CA · Reported
A commenter reported that a San Francisco Cheesecake Factory added a 6% cost-of-living charge and calculated its suggested gratuities after both that charge and tax.
Location not reported · Reported
A commenter described a restaurant that added an 18% charge for a group and then calculated the extra suggested tip from a total that included that charge.
Online, Online · Reported
A commenter described a Pizza Hut order whose suggested tip was calculated after both tax and a delivery fee.
Online, Online · Reported
A commenter reported that a Domino’s online order calculated suggested tips from a total that included both tax and a delivery charge.
Online, Online · Reported
A commenter reported that Uber Eats calculated a 15% suggested tip using the food, tax, and platform fees together.
Location not reported · Reported
A commenter described a restaurant bill where an existing service charge and tax were both included in the base used for the additional suggested tip.
New York, NY · Reported
A photographed New York City bill included an 18% service charge. The printed additional tip suggestions were calculated from a total that also included the service charge and tax.
Seattle, WA · Reported
A diner documented a $40 food subtotal, a 3% service charge, and tax. The payment device offered tips starting at 20% calculated from the food, charge, and tax together.
Online, Online · Reported
A customer reported that a delivery app calculated its tip from the pre-discount food price plus a delivery charge and other fees, rather than the amount paid for the food.
Online, Online · Reported
A customer reported that an online pizza checkout suggested 15% to 25% tips based on the food, tax, and delivery fee together.