What happened on the screen
A tip above 25% appeared already selected before the customer made a choice.
3 matching reports. A checkout can change, so the date on each report matters.
Location not reported · Reported
A customer reported scanning a QR code, ordering and getting supplies without table service, then seeing a large preselected 25% tip with 20% and 30% alternatives. The custom choice was described as small and gray.
Location not reported · Reported
A customer posted a checkout photo showing 25%, 35%, and 40% options with 40% selected on a $51 total.
Oakland, CA · Reported
A diner in the Oakland area reported a 30% tip already selected at a restaurant where customers ordered at the counter, picked up their own food, and cleared their own tables. The restaurant was not identified.