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Shake Shack: Salt Lake City Airport

Salt Lake City, UT · Reported Aug 14, 2026

Tip asked for; amounts not given

A customer video showed prices changing after they declined a tip at a Salt Lake City airport kiosk. Shake Shack said this was not its policy and traced it to a one-off configuration at the licensed airport location.

self service

Salt Lake City Airport: Tip Prompt for Self-Serve Water

Salt Lake City, UT · Reported Jul 22, 2026

Tip asked for; amounts not given

A traveler said a self-service kiosk at Salt Lake City International Airport asked for a tip on a bottle of water even though no worker helped with the purchase. The suggested amounts were not reported.